Vacation Rentals Salesperson/Property Manager
Guest Services Coordinator
Salary plus commission-based opportunity on Cape Cod, MA for enthusiastic candidates driven by a passion for improving people’s lives.
The ideal candidate will be a collaborative team player with excellent communication skills, capable of multi-tasking within a dynamic and fast-paced environment while consistently delivering outstanding customer service, while being fairly compensated. You will serve as the primary salesperson/liaison for existing property homeowner clients, potential property homeowner prospects and vacation guests and maintenance contractors.
While prior experience in the vacation rental or hospitality industry is an advantage, it’s not a requirement, but what is required is a genuine desire to improve the quality of people’s lives.
It’s important to note that this role is year-round, weekdays/weekends but will require weekend work during the busy summer season.
Providing exceptional customer service to property homeowners and guests equally.
Ensuring timely responses to inquiries via phone and email.
Assisting with guest inquiries, reservations and retrieving reservation details. Handling reservations while providing stellar service to address any issues that may arise during a guest’s stay.
Handling reservation-related issues, cancellations, and scheduling matters, both internally and with guests and homeowners when necessary.
Maintaining updated guest information in our rental management software.
Managing guest check-ins and check-outs, including addressing guest inquiries before and after their stay.
Staying informed about weekly check-ins and check-outs and, if needed, welcoming guests to the office upon arrival and bidding them farewell upon departure.
Providing stellar service to address any issues that may arise during a guest’s stay.
Collaborating with third-party vendors or maintenance contractors to promptly resolve guest issues during their stay, such as cleaning, maintenance, or improvement concerns, and/or arranging for work needed with contractors and the property homeowner.
Prospecting for new homeowner properties that are the right fit (homeowner/and the property) for our growing boutique selection of vacation homes is a crucial and multifaceted aspect of our business strategy. This process involves identifying, evaluating, and establishing relationships with homeowners who have properties that align with our vacation rental portfolio and the needs of discerning travelers. Prospecting allows us to diversify our vacation home portfolio, ensuring that we offer a wide range of options to cater to various traveler preferences and needs. It allows us to offer fresh and exciting options, attracting a broader audience of vacationers. Careful prospecting ensures that we maintain the quality and consistency of our vacation homes. We can assess potential properties for their condition, amenities, and overall appeal, ensuring they meet our standards and align with our brand identity. More properties mean more booking opportunities, increased occupancy rates – both of which in turn lead to higher profitability and revenue generation (and higher commission).
Skills and Qualifications:
- Possess a Real Estate License.
- A friendly, professional demeanor, adaptability, and a strong team-oriented approach.
- Seeks a fulfilling career, not just a job.
- Exceptional telephone etiquette and written communication skills.
- Tech-savvy: Proficiency in computer usage is a must.
- Previous experience in sales and/or customer service, preferably within the hospitality or customer service or real estate sectors.
- Exceptional attention to detail and superb organizational skills.
- Effective problem-solving abilities.
- Capability to multitask efficiently in a busy business environment.
- General knowledge of Cape Cod towns, neighborhoods, and popular tourist attractions.
- Possession of a valid driver’s license and reliable access to a car as needed.
- A willingness to work weekends during the summer season is mandatory.
- Chance to earn additional income via commissions.